SALESFORCE
SALESFORCE 1. INTRODUCTION 1.1 Journal Overview This Journal is mainly focused on Salesforce. This journal is a reflective write-up on what the webinar was about, what was learned from it and how the knowledge gained from it can be applied to my future career. 1.2 List of Acronyms and Abbreviations CRM: Customer Relationship Management SaaS: service as a software 2. BUILDING A MODERN DATA WAREHOUSE SOLUTION 2.1 Summary Salesforce is a customer relationship management solution that brings companies and customers together. It is one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. 2.2 Learning Outcome Throughout this webinar I leaned what is Salesforce, why we need it, and it is basics things. Salesforce software is used for managing relationships with customers and helping organizations move customers through t...